Basic technology
Learn digital skills from the ground up
Basic digital skills helps you master everyday technology. Here you'll find simple step-by-step guides showing how to use smartphone, web browser, video calls, and other digital tools.
Did you know? It's never too late to learn digital skills! Here you'll find simple guides that explain everything from the ground up - without difficult words.
Choose what you want to learn
Using smartphone
EasyLearn basic use of iPhone and Android phones
Using web browser
EasyLearn to open websites and find information on the internet
Using video calls
MediumLearn to use Zoom, Teams and FaceTime to talk to family and doctor
Password and login
EasyLearn to create good passwords and what to do when you've forgotten it
Where to get help
EasyFind places that offer free computer help in your area
Frequently asked questions for beginners
How do I use a smartphone?
A smartphone is a small computer you hold in your hand. The screen is touch-sensitive - tap with your finger to select things. Apps are programs you use. Swipe (move your finger) left or right to switch between screens. The home button takes you back to the main screen.
What are apps?
Apps are programs on your phone. You tap an icon to open an app. You can have different apps for different things - one for messages, one for photos, etc.
How do I connect to WiFi?
Go to Settings, look for WiFi, and select your network. Enter the password if you have one.
How do I make a video call?
You can use apps like WhatsApp or Skype. Open the app, find the person you want to call, tap the video icon, and wait for them to answer.
What do I do if I forget my password?
Most services have a 'Forgot password' link on the login screen. Click it and follow the instructions to reset your password.
How do I get help if I don't understand something?
Ask family or friends, visit your local library, contact Seniornett, or visit a NAV office. Many places offer free help with digital skills.
Next steps
Once you’ve learned the basics, you can start using public digital services.
Need personal help?
Many libraries and voluntary organisations offer free computer help.
Last updated 16 February 2026